Frequently Asked Questions

We have compiled answers to questions you might have.

We are committed to providing the best care possible while you are at PRESNow 24/7 Urgent and Emergency Care. Our Outpatient Admission booklets are available to download at the links below. We are proud to offer these paperless options as an environmentally friendly choice.

An urgent care typically treats non-life threatening conditions such as common colds, flu symptoms, strep throat, lacerations and much more.

An emergency room treats conditions in need of more immediate attention, including chest pain, abdominal pain, dehydration, fractures, and more.

Finding the right level of care for your condition can make a big difference in the outcome of your visit. Receiving care in an emergency room for a non-emergency condition might lead to you paying for a higher level of care than is needed. Visiting an urgent care for an emergency might make your condition worse or take longer to receive care, if you are directed or transferred to a facility that can better handle your needs.

PRESNow 24/7 Urgent and Emergency Care was founded to help you resolve this dilemma. Our unique locations are equipped to handle serious emergencies while also providing access to lower-cost urgent care for non-emergencies, all under one roof. This means that as a patient you do not have to identify where to go. The answer is to always choose PRESNow 24/7 Urgent and Emergency Care.

No. You will be kept updated during your visit about whether you need urgent care or emergency care. If your condition requires emergency care, we will talk this through with you and ask for your signed acknowledgment for emergency care. This makes sure there are no surprises and that you understand all tests and treatments.

Yes, PRESNow 24/7 Urgent and Emergency Care accepts most major insurance, including Blue Cross Blue Shield, Presbyterian Health Plan, United, Aetna, Medicare, Medicaid, and more. For a complete list of accepted insurance, click here.

An explanation of benefits (EOB) is a notice your insurance company sends that explains what your policy covers for care and what the associated costs are. It is not a bill. Your EOB may or may not represent what our final bill is. If you have questions about your EOB, please contact your insurance company directly.

We recommend you wait for your final bill from us before contacting us with any questions or concerns, so we can see your final account details and help sort those out for you.

Urgent Care: In-network means we have a contract with your insurance company for service, including set costs for care provided to you. Out-of-network means we do not have a contract for service and set costs for care. If you receive care at an out-of-network facility, you may be billed a higher rate as determined by your insurance company and benefit plan.

Emergency Care: New Mexico state law says that all patients must be treated regardless of their insurance plan or ability to pay. This means your insurance company should consider you in-network. We will bill you the amount defined by your insurance plan.

If you have any questions or problems with your billing statement, we are happy to help you make sure that it is correct. Sometimes this requires us to have you call your insurance company or take other steps to reconcile your concerns. These are things we will walk you through while assisting you every step of the way. If you have any questions about your bill, please call 1-866-861-7444.